at Van Riebeeck Street, , Olifantshoek, Northern Cape, South Africa in FNB POP Branch Delivery Olifantshoek
Ends 16 Feb 2022
About us, purpose, experience and qualifications
about us
make a promise
be deeply invested
value our differences
build trust, not territory
have courage
always do the right thing
stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
purpose
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
experience and qualifications
Minimum qualification : NQF 4 Qualification
1-2years related experience.
Minimum years of relevant experience : Relevant NQF 5 qualification as prescribed by theFinancial Services Board
RegulatoryExam qualification
Anappropriate recognised business Diploma or Higher Certificate at NQF level 6
FAIS –Yes
Person must not be an unrehabilitated insolvent
Additional information and responsibilities
additional requirements
In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record check.
responsibilities
Connectwith our customers by living up to our brand promise of how can we help you? atall times.
Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
Conductthemselves in an ethical manner at all times
Adhereto the TCF (Treating Customer fairly) principles in all that you do
Identifyand sell/cross sell products aligned to customer needs
Maximizechannel optimisation opportunities identified aligned to customer needs
Ensureactivities support cost containment and reduction
Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions
Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience.
Demonstratesbehaviour in support of the organizational values
Takesaccountability for own performance, personal and career development
Improveknowledge and competencies by completing training specific for role as pereCareers
Contributeto the overall effectiveness and success of the team
Maintainan ability to adapt to ever changing business and customer needs