RESPONSIBILITIES :
The incumbents will be responsible to provide a 24-hour professional first line service in the Operational Management Centre of the Department of Security Services.
Responsibilities include :
- Attend to, refer and record complaints, information and notifications of incidents;
- Respond to all internal and external enquiries and provide information and refer to the relevant department / individual internally and / or externally, if necessary
- Facilitate all emergencies reported, by notifying the relevant services (ambulance services, SAPS and Metro Police) and / or other relevant UP or external role-players, if necessary / as requested and record accordingly
- Monitor extensive electronic systems in the Operational Management Centre including (intruder alarms, fire alarms, CCTV and access control systems) according to Standard Operating Procedures and Policies.
- Facilitate all calls received on the UP-Crisis Line
- Record all incidents in the Online electronic Occurrence Book
- Compile 24-hour reports and send all daily reports to the relevant role players
- Facilitate defect reports to Facility Management : e.g. plumbing or electrical defects; faulty gates, fences and lifts, as well as defects relating to the electronic security systems.
- Report all Occupational Health and Safety related incidents (including all IOD incidents) to the Operational Manager, as well as to the UP Occupational Health and Safety section.
- Completion of all relevant registers.
- Management of Lost and Found’ property
- Ensure that all emergency plans, procedures and telephone numbers are regularly updated
- Ensure that all activities (e.g. recordkeeping, handling of incidents) comply with departmental and UP policies and procedures, as well as the applicable legislation
- Professional use of the two-way radio system
- Monitor the activities of the Operational Security Officers and ensure that high operational and service levels are maintained
- Communicate with the Operational component via telephone or radio, on a regular basis, according to procedure. Assign specific tasks / requests on behalf of the Operational Manager or as needed
- Complete the Operational Component documentation (posting sheets) on a shift basis and verify the number, placement and level of security officers.
Report any discrepancies to the Operational and Administration Managers
- Ensure that all agreed procedures are duly executed by the Operational Component. Report all discrepancies to the Operational Manager
- Provide an operational service during special events and emergencies
MINIMUM REQUIREMENTS :
- Grade 12
- PSIRA Grade A
- Computer literacy : MS Word and Excel (intermediate level)
- Formal CCTV and alarm training
- At least 2 years practical experience and extensive knowledge of work processes and procedures in a technologically advanced security control center or similar environment, which includes :
- Handling of various security-related reported matters;
- Monitoring of CCTV and / or alarm systems and the functioning thereof;
- Knowledge of electronic access control systems;
- Radio procedures and communication
- Excellent communication skills
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES) :
- Applied knowledge of the Occupational Health and Safety Act
- Applied knowledge of relevant UP policies and procedures.
- Disaster Management Act
- Knowledge of Criminal Law, Statutes
- Sound judgment
- Ability to work under pressure
- Ability to delegate tasks
- Ability to prioritize
- Ability to handle confidential matters
- Conflict management skills
- High level of integrity
ADDED ADVANTAGES AND PREFERENCES :
- National Diploma in Security Management
- Occupational Health and Safety Certificate
- First Aid certificate (level 3) for medical incidents and to assist paramedics on scene
- Trauma training certificate for 24-hour Crises Helpline.
- Valid driver’s license
- Previous experience in a tertiary environment
PLEASE NOTE : All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.
The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines.
UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.