About GoTyme
GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, which has scaled to 6m customers in four years since launch.
At GoTyme, we have embarked on a journey to democratize financial services in the Philippines through the launch of a game-changing digital bank. We are seeking individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.
Responsibilities
Asset Management
Ensures sufficient inventory of kiosk, parts, cards, and tools across warehouses
Prepares and packs tools, parts, consumables for the technicians
Manages in-flow and out-flow of goods (tools, parts, consumables, kiosks) from warehouse to technicians
Audits inventory count in both warehouse (physical) and ERP system (digital) – objective is that physical and digital count must match.
Asset Distribution/Dispatch
Coordinates with last mile logistics providers to ensure kiosk, spare parts, and SIM cards are deployed on-time
Coordinate with Card Ops team to ensure card supply are deployed on-time
Coordinates with cross border logistics team to ensure kiosk arrives in-country within target.
Coordinates with respective teams (last mile logistics providers, card ops, cross border logistics) for issues relation to the shipment
Coordinates with field service team for needed adjustments in scheduling of technicians caused by schedule changes
Quality Assurance Operations
Conducts physical check of the kiosk and parts upon receiving from logistics partners per QA process, including assembling and disassembling the machines
Coordinates with respective teams during QA process to resolve issues that may arise
Conduct root cause analysis for spare part and kiosk failure, and card-related end of life processes. Coordinates with innovations team to spot cause of part failure.
Repacks kiosks to ensure delivery could proceed
Assists Control Tower Specialists in deploying software to kiosk
Adhoc
Conducts admin functions, reporting, and special projects, as needed, to ensure business goals are met.
Core Competencies
Organized – understands how to sort & arrange warehouse inventory (fast-moving vs slow moving). Can ensure physical count matches digital count.
Good analytical skills. Knows how to conduct root cause analysis – understands and uses knowledge of machine parts and functions to conduct quality check of the machines.
Good communication skills. Knows how to coordinate with various parties, specifically (1) explain issues, symptoms, and recommend resolutions; and (2) dispatch coordination with logistics providers.
Familiarity with Microsoft (Windows OS) systems.
Able to follow standard operating procedures to ensure inventory is tracked and updated.
Must-haves:
Background in Telecommunications, Financial Services, Media Services, and related industries preferred.
Experience working with networking, machinery, and/or software.
Preferred:
Has a driver’s license and possesses own vehicle.
Willing to travel and conduct field work.
Amenable to flexible work hours.
1+ years experience working in similar role and/or educational background in an engineering and/or IT.
