PURPOSE OF THIS ROLE
The incumbent in this role will be responsible for the implementation, support and maintenance of the Corporation’s computer systems, servers and network.
KEY ACCOUNTABILITIES, MEASURES & INTERFACES
Providing technical support to end users on hardware, software and network related issues
Ensure the proper functionality of the network components, including routers, switches and firewalls
Assisting with the setup, support, maintenance and administration of servers, including capacity planning
Monitoring and administering access to the computers systems, servers and network of the Corporation
Monitoring the health and performance of the computer systems, servers and network using automated tools
Performing backups of critical systems and data; including testing disaster recovery plans to ensure business continuity
Liaising with service providers and contractors that provide cybersecurity, connectivity and hosting services to the Corporation
Ensuring the regular patching of firmware and software to protect against vulnerabilities
Assisting the Information Security and Governance Analyst with the implementation of cybersecurity controls (including policies, procedures and technical controls)
Maintaining comprehensive documentation for system configurations, procedures and changes
Administering and providing support for tickets logged on the ICT service desk
Providing monthly and quality reports on the performance of the service desk, computer systems, servers and network
Key Measures
Improved computers systems, server and network availability
Increased customer satisfaction levels
Incidents and service requests resolved within agreed service levels
Key Interfaces
Internal and External Stakeholders
ECIC Suppliers
ECIC Employees
QUALIFICATIONS & EXPERIENCE
Bachelor’s degree or equivalent in the Information Technology or related field
A minimum of 2 years’ relevant experience and knowledge working in an ICT environment
Proven experience in the support and maintenance of computers systems, servers and network infrastructure
Related certification (ITIL, MSCE, N+, A+, etc.) is preferred, but not essential
A background or exposure to cybersecurity would be advantageous
SKILLS & ABILITIES
The incumbent should have demonstrated the following competencies:
Good verbal and written communication skills
Good troubleshooting and problem-solving skills
Ability work independently and with others
Ability to adapt to change and work under pressure
Ability to maintain good relations with internal and external customers
Good technical and analytical skills
BEHAVIOURAL COMPETENCIES
The incumbent is required to have the following behavioural competencies:
Problem Solving: Demonstrates adequate problem-solving skills and appropriately applies proven solutions
Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are safely and successfully implemented
Conflict Resolution: : Identifies and pushes for solutions in which all parties can benefit
Team Participation: Consistently offers relevant input to team discussions as issues are being clarified and solutions are being developed
Flexibility: Available to work after business hours when required
APPLICATIONS
Closing Date: Friday, 21 June 2024
NOTE: It is ECIC’s intention to promote equity through the filling of posts, according to the set Employment Equity targets.
Data Protection
Personal information collected and processed for purposes of recruitment will be protected from unauthorised access and improper use or disclosure.
Declaration and Informed Consent
By submitting your application for the advertised role, you give ECIC permission to process your personal information and you acknowledge that you understand the purpose for which it is required and for which it will be used. Furthermore, you declare that all personal information supplied to the ECIC for the purposes of recruitment is accurate, up to date, not misleading and that it is complete in all respects.
