Closing date: 29/08/2024
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 53401
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers.
KEY RESPONSIBILITY AREAS
Answer and transfer incoming calls
Basic contact centre administration
REQUIRED EDUCATION
Essential: Grade 12
Desired: BAA/ Level 3 first aid Certification
REQUIRED EXPERIENCE
Essential: Contact Centre / Emergency Contact Centre exposure
Desired: 1 – 3 years dispatching in an EMS contact centre
REQUIRED JOB SKILLS AND KNOWLEDGE
Computer literate (Microsoft Office)
Dispatching of vechicles
Emergency Care
Typing Skills
English language (written and verbal)
Geographical locations
EMS environment
Telephonic and email etiquette
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
