Closing Date:2024/11/12
Reference Number:NAN240227-1
Job Title :Area Manger – Cape Region
Department:Regional Management
Job Type:Permanent
Reporting To (Job Title) General Manager Cape Region
Number of Positions 1
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description
Join Our Peri-Peri Passionate Team as an Area Manager at Nando’s!
You will take charge of overseeing and enhancing the performance, growth, and profitability of our Cape Region Casas within your designated portfolio. You’ll be responsible for managing a mix of Franchise and Corporate-owned Casas, ensuring they thrive under your leadership.
As an Area Manager at Nando’s, you’ll be at the forefront of our mission to deliver outstanding customer experiences while driving operational excellence and fostering a culture of teamwork and growth within our restaurants. If you’re ready to immerse yourself in a sizzling career opportunity where you can lead, inspire, and make a real impact, then we want to hear from you!
Minimum Requirements
Degree or equivalent NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management)
Driver’s License and own vehicle
5-8 years’ experience in a middle management role in a restaurant or retail environment
Duties and Responsibilities
People management
Provide input and implement Nando’s People policies and procedures
Coordinate activities and manage the performance of Patraos in the portfolio to ensure operational excellence, to maximize returns on investments, and increase productivity
Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations
Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management, including attending CCMA / Bargaining Council hearings
Monitor behavior in the Casa to ensure that any form of abuse of Nandocas is reported, addressed, and managed accordingly
Draw on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio
Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities
Operational management
Oversee Casa activity including Escudo (Internal Compliance Audit), Talk to Nandos, SOS, Qpro (External Compliance Audit), and sales growth indicators to ensure alignment with corporate goals and operational objectives
Manage adherence to Brand standards and operating policies and procedures
Implement and enforce Company regulations and ensure strict compliance with Occupational Health and Safety, Labour, and other related legislation
Conduct regular Casa visits to identify problems, concerns, and opportunities for improvement and to guide Patraos in the implementation of solutions
Address and resolve customer complaints that have been escalated
Address and rectify identified breaches and operational directives
Maintain an optimum headcount for Casas within the portfolio that balances EBITDA (Profit) targets with seasonal fluctuations and customer service requirements
Coordinate activities for revamping and acquisition projects
Ensure trading, liquor, and Halaal licenses/certifications are in place
Monitor gross profit in line with monthly theoretical
Identify risks and factors affecting business continuity and implement plans to improve the business following quarterly meetings with FRS and Patrao
Track the scorecard (HHIYH/ Brand Scorecard) for Casas and work with the Patrao to address concern areas
Report on key metrics for the portfolio, including presenting a quarterly review
Onboard new and acquisition Casas for the portfolio, ensuring comprehensive due diligence and the implementation of Corporate standards
Work with the Loss Prevention Officer to identify and implement risk management and prevention controls in the portfolio and contribute to the investigation process
Marketing and business development
Provide input into the development and implementation of plans and strategies for growth within the portfolio
Monitor the implementation of national, regional, and local marketing plans and initiatives
Work with Marketing to identify and manage marketing activation and stimulate localized marketing initiatives
Coordinate and execute quarterly CSI and community initiatives
Scan the local area portfolio to identify emerging trends that will affect the Casas
Work with the Patrao to identify opportunities to increase customer headcount and generate sales growth through in-casa marketing campaigns- including initiating contact to drive large-scale orders
Budgeting and financial management
Provide input into the annual budget and forecasting process
Monitor adherence to financial policies, processes, and budgets
Monitor Casa performance and daily sales figures versus budget and targets
Monitor Casa expenses, analysing variances and initiating corrective action
Coordinate the financial review process (202)
Report operational and financial risk to senior management for analysis and mitigation
Submit requests to sell or dispose of assets
Submit new asset requisition and tagging paperwork
Decide on the repair and replacement of equipment and submit capex request in line with finance policy
Verify and authorise repairs and maintenance invoices.
Property management
Manage relocation, enlargement, and revamp projects
Identify opportunities for new viable sites within the portfolio and inform the General Regional Manager
Complete the required questionnaire for revamps and relocations, including size, competition in the portfolio, and the impact on existing casas in the portfolio
