Date: 19 Jul 2024
Location: Johannesburg, Gauteng, ZA
Company: Sanlam Group
MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied advisors, all dedicated to meeting the financial needs of our clients and prospective clients.
MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
offer its clients excellent service, superior value products, and fair treatment always;
be an employer of choice; and
be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.
MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?
This is a specialist position that reports directly to Operations Manager : Claims. The role is accountable for the execution of a compliant and effective claims administration function for both underwritten lives and simple funeral claims.
Key responsibilities include:
Assess and execute Life and Funeral claims.
Undertake the full process of administrating a Life/Funeral claim from receipt to payment.
Build relationships with external partners in getting claims information and expatiating claim settlements.
What will make you successful in this role?
What will make you successful in this role?
Analytical and detail minded
Curious and investigating orientation
Sound ethics
Client orientated
Financial acumen
Problem solver
Good communicator/confident
Able to build relationships/partnerships
Planning and organising orientation
Quality orientation
Qualification & experience
Grade 12 and a medical or nursing qualification
Experience in financial distribution services, preferably reinsurance
Minimum 2 years of experience in claims assessment
Assessor certification will be advantageous.
Medical background experience
Knowledge and skills
IT:
MS: Office (Excel, Word, PP, Outlook)
MIS
CRM tools
Business:
Financial services industry knowledge
MiWayLife business and operating model
Financial services product knowledge (MiWayLife)
Relevant regulatory legislation and compliance knowledge
Policy contracts governances, clauses, cover
Claims and assessor principles, processes, and governances
Underwriting processes and guiding principles (basic)
Medical/health assessment indicators and metrics
Call centre and sales processes
Client complaints processes
.
Qualification and Experience
Grade 12 with up to 3 years related experience.
Knowledge and Skills
Assists with claims administration
Assists with claims settlement proposals
Operate within claims guidelines and compliance
Personal Attributes
Self-development – Contributing dependently
Decision quality – Contributing dependently
Action orientated – Contributing dependently
Communicates effectively – Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.
Core Competencies
Cultivates innovation – Contributing dependently
Customer focus – Contributing dependently
Drives results – Contributing dependently
Collaborates – Contributing dependently
Being resilient – Contributing dependently
Turnaround time
Due date for applications
If you meet the above criteria, and you are interested in applying for this role please submit your CV.
The closing date for applications is 25th July 2024.
Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.
Turnaround times
The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation
MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
