Area:Emerging Markets
Department: Retail Operations
Direct Reporting Line:Festival Mall, Gauteng, South Africa
Country: District Manager
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
To drive brand and consumer experience by managing a high-volume, strategically positioned Brand Flagship store that represents the adidas brand and product in the most impactful way
To work in close collaboration with both the Market and Global teams to shape the strategic direction of the Brand Flagship concept in the Market
To lead the Store Management Team in providing an outstanding consumer experience while maintaining high operational and brand standards.
To drive store profitability by meeting or exceeding store sales and profit targets
To ensure compliance through proper execution of established policies, procedures, initiatives and directives
KEY RESPONSIBILITIES:
Deliver exceptional consumer experience tailored to the Brand Flagship through ensuring outstanding execution of global brand and retail operational standards
Foster a positive culture in the store and enable the Store Management team to create an active, authentic and consumer-centric culture in the store
Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy
Develop and lead the execution of a visionary, well thought-out business plan for the Brand Flagship
Provide input and feedback to different departments and global teams in order to achieve the Brand Flagship ambition
Support and coach the leadership team and associates to drive sales and meet key performance indicators, while managing expenses to increase profitability and drive brand advocacy
Partner with Store Management Teams to hire, develop and build a high performing team
Hold P&L accountability for the Brand Flagship store
Foster a collaborative working relationship with both the global and the Market organizations
Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables and timelines
Communicate and provide visibility on product needs/other operational needs and opportunities to the Line Manager
Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained
Ensure consistent implementation of all global programs, initiatives and strategies within the Brand Flagship
Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement
Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success
Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards
Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores
Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations
Produce results under a variety of situations/market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines
Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
KEY RELATIONSHIPS:
Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions,
KNOWLEDGE, SKILLS AND ABILITIES:
Strong ability to understand and use financial data to make decisions and influence outcomes
Ability to use critical thinking and creative ways to solve problems
Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
Strong leadership, interpersonal and communication skills
Strong ability to collaborate and influence across different levels and departments
Thrives under ambiguity; open to change and act as advocate for the ‘new’
Open to feedback; able to keep composure in stressful situations
Passion for adidas brand and for sport
Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
Minimum 5 years of relevant market experience
Leadership role in a branded organisation (creating a brand experience)
Successful leadership of a team (50 people +)
Geographical mobility
Advanced numeracy, literacy and strong communication skills
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
