ER24 Contact Centre 124 | Sandton | South Africa
Closing date: 25/09/2024
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 49562
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
The Contact Centre Data Steward is responsible for overall Contact Centre data governance; management information reporting; coordination and management of Contact Centre data privacy initiatives as well as adhoc administrative tasks.
KEY RESPONSIBILITY AREAS
Data governance
Management information reporting
Ensure compliance and security of the data (Date Privacy)
Adhoc administrative tasks
Personal Effectiveness
REQUIRED EDUCATION
ESSENTIAL EDUCATION
Diploma in in statistics, computer science, or a closely related field.
DESIRED EDUCATION
Bachelor’s degree in statistics, computer science, or a closely related field.
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE
2-3 years’ managing big data, reporting and data analytics
DESIRED EXPERIENCE
3-5 years’ managing big data, reporting and data analytics
REQUIRED JOB SKILLS AND KNOWLEDGE
Delivering results and meeting customer and team expectations
Presenting and communicating information
Writing and reporting
Programming expertise
Rational database proficiency
Data Modelling
Data warehousing concepts
Technical writing
Formal technical education
Business Acumen
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
